Your New Score Explained
All about your new credit score from TransUnion.
Why is my score changing?
You’ll get a new score as we’re upgrading to TransUnion’s new scoring system. TransUnion is one of the UK's main credit reference agencies. Your new s...
When will I get my new score?
As soon as your new score is ready, we'll let you know. If you want to be the first to find out, make sure you've got the TotallyMoney app, with notif...
Will I be able to change back to the old TransUnion credit score?
No, it won’t be possible to change back to the old TransUnion score. We’ll update your score to the new TransUnion score, which will give you a more r...
How does the new TransUnion score compare with other credit reference agency scores?
Although the new TransUnion credit score uses similar scoring principles to other credit scores in the UK, it’s important to know that each credit ref...
Will the new score change anything in my credit report?
No, the new score release won’t change any of the information in your credit report, or what lenders see on it. It’s simply designed to give you a cle...
What does good look like with the new score?
We are updating our score bands in line with TransUnion’s update. We’ll continue to categorise your TransUnion credit score into one of five bands. Th...
Will my score band change?
We’re updating your TransUnion credit score to give you a clearer and more helpful picture of your credit health. Your new score will look at trends i...
How is my TransUnion credit score calculated?
Your credit score is based on the information on your credit report. The score we show you is calculated by TransUnion and is designed to give you an ...
Will the new TransUnion credit score impact my existing credit application(s)?
No, the release of the new TransUnion score won’t change the outcome of any existing applications you may have already submitted. That’s because lende...
Will my new TransUnion credit score impact my likelihood of getting credit or a mortgage?
No, the release of the new TransUnion score won’t impact whether you’ll be accepted or rejected for credit or a mortgage. Your eligibility won’t chang...
What changes am I likely to see?
Alongside the updated score range of 0–999, TransUnion is refreshing the score itself, so it better reflects current trends, behaviours, and predictor...
Do I keep my score history with the new TransUnion score?
Yes, you’ll still be able to see your old scores in your score history. But bear in mind that how TransUnion calculates your score is changing, so it ...
Can I keep my old score?
No, the new TransUnion score will replace your current score out of 710. But you’ll still be able to see your old scores in your score history. Rememb...
What are score-impacting searches?
Your TransUnion credit report will show any searches made in your name. A score-impacting search is commonly known as a hard search. These often occur...
What accounts will be included in my new credit score?
Your credit report will show all accounts that are reported to TransUnion. This includes Deferred Payment Credit accounts, if you have any. But Deferr...
What is an open account?
Your credit report will show all your accounts, with open and closed accounts shown separately. In your credit report, an account is most likely consi...
What are financial accounts?
Your credit report will show all accounts that are reported to TransUnion. This includes financial and non-financial accounts. Financial accounts sho...
What is revolving credit?
Revolving credit is a type of credit account that allows you to repeatedly receive cash, goods, or services usually up to an agreed credit limit. As y...
Why is my information not up to date?
The information in your credit report is only updated when lenders, banks, utility providers, public bodies, and data providers submit new data. This ...