Top Tips and Additional Support
All about where to find help, fraud awareness and managing debt
Fraud & Scam Awareness
What support is there for victims of fraud?
We understand that being a victim of fraud can be distressing and there are organisations who can support you through this: - You can contact Victim ...
Smishing
Cybercriminals are using text messaging, or short message service (SMS), to pose as an account provider, or other familiar businesses. The message may...
How to prevent credit card fraud
There are certain things you can do to prevent yourself falling victim to credit card fraud. If you join CIFAS under protective registration, extra me...
What to do if you've been a victim of fraud
If after you’ve checked your credit report you find you might have been a victim of credit card fraud, there are a few things you need to do. If you’r...
Additional support
I’m having technical difficulties with your app or website
We appreciate that everyone has different levels of experience with technology and we’re here to help! Sometimes a technical issue will be out of your...
I’m struggling with my mental health, what support is available?
Financial well-being and mental well-being can be closely linked, we’re here to point you in the right direction if you’re struggling with your mental...
What should I do if I believe I'm a victim of Financial Abuse?
At TotallyMoney, we want to support those experiencing financial abuse. Below, we have listed a variety of charities that can provide support and advi...
What is Financial Abuse and what are the signs?
It means someone controlling a person’s access to their finances, or their ability to earn money. This means they can control, intimidate or cut down ...
Managing debt
Which organisations can help me with debt?
If you’re struggling to make payments or recent life changes have affected your finances, free debt help is available from a number of charities: We’v...
How can I find out how much debt I owe?
One of the first steps in starting to manage your debt is to understand how much you owe. You can find out how much you owe by: Asking your lenders - ...
Are you worried about your finances?
If you’re worried about your finances there are things you can do to help: 1. Talk to someone - we’ve partnered with Money Wellness , a free, imparti...
I'm paying interest on my balances, what actions can I take?
If you’re paying interest on your balances, there are options available to move your balance or reduce the interest you’re paying. Personal loans : lo...
Can a loan help me build my credit score?
Most forms of credit can have a positive influence on your credit score when managed correctly. Loans can be seen as a positive way to build your cred...
Should I close credit accounts I no longer use?
Before closing any accounts, you need to think carefully about what you may need credit for soon. If you have several accounts open and are not using ...
Can a pre-paid card help me to improve my credit score?
A pre-paid card will not require you to pass a credit check and some, such as Cashplus credit cards, provide a credit building service for a monthly f...
Can payday loans make it harder for me to get credit?
We understand that not everybody will be accepted when applying for credit from conventional lenders. Short-term loan companies have a much higher app...
What is a County Court Judgment (CCJ)?
In England, Wales, and Northern Ireland, a County Court Judgment (‘CCJ’) is where a court orders you to pay back a sum of money you owe. This is publi...
What does “Enforcing a debt by diligence” mean?
This is the Scottish equivalent of a County Court Judgment. Enforcing a debt by diligence can be issued by the sheriff court. The court can issue a su...
What happens if I don’t keep to the terms of my CCJ?
Where possible, try your best to keep on top of your CCJ payments. If you don’t, the penalties can become much worse, as bailiffs may get involved. Yo...
What is Bankruptcy?
Bankruptcy is one example of the various types of personal insolvencies. This is usually seen as a last resort when a person cannot repay their outsta...
What is a payment holiday?
A payment holiday is an agreement you can apply for with your lender to stop or reduce the payments you’re making. This can be used for credit card, l...
Struggling with debt?
If you’re worried about money, you’re not alone. No matter how overwhelming your position may feel at the moment, there are ways to get through period...
What is Breathing Space and how can I apply?
Breathing space is a government scheme that protects people from creditors taking enforcement action or contacting you for payments for 60 days. This...
Top Tips
3 tips on how a credit card can help you
Here are three ways a credit card could help you: Different credit cards have different benefits. Whether you need help with your day-to-day shopping,...
Key factors that impact your credit score
Keeping on top of your payments should improve your credit score. Although you should try to pay your full balance each month, making the minimum paym...
How can I improve my credit score?
First things first: to improve your credit score, you need to know what your credit score is. A good way to find out is to sign up for your TotallyMo...
What to do if you’ve been turned down for credit
It could be that there are inaccuracies on your credit file that are holding you back. For example, if your personal details are incorrect your credit...
I can’t get on the electoral register. What can I do?
You can’t get on the electoral register if you’re not eligible to vote in the UK. But, you can let lenders know this is the reason you’re not on the r...
Open Banking Explained
Open banking provides lenders with access to live financial data from customers, enabling them to make more informed and fairer decisions when reviewi...