Credit Report and Credit Score
All about your credit report, credit score, Buy Now Pay Later, Credit Assistant and Credit Reference Agencies
Credit Report
What can I do if there’s incorrect information on my credit report?
If you're seeing incorrect information on your credit report, the best thing to do is to raise a dispute with TransUnion so that it can be investigate...
Can the accounts associated with my bankruptcy be removed from my report?
Accounts absorbed by your bankruptcy will not be fully removed from your credit report until 6 years has passed from the date that they were closed. I...
Why can't I access my credit report?
TotallyMoney works with TransUnion, one of the main credit reference agencies in the UK, to provide you with your credit report. TransUnion matches th...
How long will a CCJ remain on my credit report?
Your CCJ will stay on the register for up to six years from the date of judgment. Since your credit report is created using the same information, it w...
How can I get an out of date, or incorrect, CCJ removed from my credit report?
If there’s an incorrect CCJ on your report, the first thing you need to do is get in touch with the court that lists your CCJ. This is because TransUn...
Why am I seeing missed payments for my account in default?
If you’re seeing missed payments on your report, it is usually because you previously defaulted on your original agreement with the lender. These miss...
What is credit usage?
If you have looked at your Credit insights, you may have seen credit usage (sometimes called credit utilisation) and wonder what this is. Credit usage...
Where can I check my electoral register details?
You can check your status on the electoral register by visiting the ‘Profile’ section on your credit report. You should then see the area of the elect...
What if I don’t recognise my missed payments?
If you’ve missed one or more payments it will show in your credit report. You may see a default on an account if you’ve missed multiple payments. If y...
Why has my address not been updated on the electoral register?
From July to December, the Local Council may not update the electoral register with any of the credit reference agencies whilst they complete their ‘a...
I’ve seen TotallyMoney credit searches on my report, but I don’t have an account
If you’ve seen searches on your credit report from us that you don’t recognise, this could be because: You’ve created an account with us to try to acc...
What should I do if I've missed payments?
Missed payments can happen. The sooner you take steps to address it, the sooner you can prevent the situation getting worse. If you need financial sup...
Why are my account balances incorrect?
The account balances on your credit report are your statement balances. This means it reflects the amount on your latest bill issued by your lender, n...
Can I print, download or share my credit report?
Currently, we are unable to offer the option of printing or downloading your credit report. However, you can request a statutory report from any of th...
What is a Notice of Correction and how can I add one?
A Notice of Correction is a note that can be added to your credit report to provide further context and explain why the information may be showing. Fo...
Why am I seeing out-of-date information on my credit report?
We provide a platform where you can view your TransUnion credit report. It can take up to 6-8 weeks for your lenders to update TransUnion of any new i...
My dispute was unsuccessful – what can I do now?
If you have raised a dispute and it has been unsuccessful, don’t worry, there are still steps you can take to have the information removed from your c...
How do I change the information on my report?
It usually takes around 6-8 weeks for TransUnion to receive updated information from lenders and public bodies. This means you may notice a delay in n...
Why can't you find me at my current address?
If you have recently changed your address, we may not be able to locate your TransUnion credit report or Borrowing Power if your lenders haven’t updat...
What personal details should I check on my credit report?
When you receive your credit report, you should go through all the details ensuring everything is correct, as any information that is incorrect could ...
You can’t find enough information, how can I build up a credit profile?
If you have tried to access your credit report but have been told that ‘we have been unable to provide you with your credit report as we don’t have en...
What is a credit report?
Credit reports are compiled from the data collected by credit reference agencies. The UK's 3 main credit reference agencies (Experian, Equifax & Trans...
What personal information do you hold about me on my credit report?
When you view your credit report, you should go through all your details to check that everything is correct, as any inaccurate information could be i...
Credit Score
What's the best way to build a better credit score?
When looking to improve your Credit Score there are a few things that can help to improve how lenders may view you. We have included a couple examples...
Why is my credit score 0 (zero)?
If you login to your account and see your credit showing as 0, this indicated that there has been a problem retrieving your credit report from TransUn...
What is a good credit score?
There are three main credit reference agencies — TransUnion, Experian, and Equifax — and each credit reference agency uses different methods and score...
Why has my score changed?
Your credit score isn’t a static measurement and can change on a regular basis. With TotallyMoney, your score is live and updates each day you login t...
What credit score do banks and lenders use?
There are three main companies that collect credit data and create credit reports and scores, these are called Credit Reference Agencies (CRAs), they ...
What is the difference between credit score and Borrowing Power?
Credit score Your credit score is a number, provided by TransUnion, that reflects the information in your credit report and is a perception of how len...
Can applying for credit damage my credit score?
The short answer is no, applications for credit will not harm your TransUnion credit score, however, it may impact your eligibility for products. When...
What is a live credit score?
TotallyMoney provides a platform where you can view your live TransUnion score. Each time you log in to your TotallyMoney account, we request your lat...
What is a credit score?
A credit score provides an indication of how credit reference agencies believe lenders are likely to view you. As a rule, you can assume that the high...
Credit Reference Agencies
Which credit reference agency is used by which lender?
Major high-street lenders (such as Barclays and Lloyds) are likely to share your account data with all three credit reference agencies. However, small...
What is a credit reference agency?
Credit reference agencies act like data libraries, receiving information from your lenders and the public bodies (such as the electoral register). In ...
Why are credit reference agencies allowed to hold my data?
When applying for credit products, you will be asked to agree to the lenders Terms and Conditions. Within these Terms and Conditions, the lender will ...
Why is my TransUnion report different from my Experian/Equifax one?
There are three main credit reference agencies (CRAs) in the UK - TransUnion, Experian and Equifax. They collect information about you from your finan...
Credit Assistant
What is Credit Assistant?
To find our Credit assistant page on our app, log on and: Visit our Overview tab Under the Credit insights section, click 'Total credit balance' Here ...
Why can I see closed accounts on Credit Assistant?
Credit Assistant looks at your credit data over the last 6 years, so closed accounts can still appear if they were open during the last 6 years. Once ...
I don't recognise these balances. Where are they from?
Your credit report and the credit insights in TotallyMoney show the “statement balance” found in the regular statements you get from your lender. This...
Buy Now, Pay Later
How will this affect my credit score?
You won’t see any immediate effect on your TransUnion credit score. However, the more the data becomes more widely used, you could see some changes as...
Will credit searches be carried out or recorded every time I make Buy Now, Pay Later purchase?
The number of searches carried out when you make a Buy Now, Pay Later (BNPL) purchase will depend on the provider and how long ago their most recent s...
If I miss a Buy Now, Pay Later payment, will it affect my credit score?
Your credit score won’t be affected at first but missed payments may be visible to lenders and could affect your ability to borrow, so it’s important ...
Why is my Buy Now, Pay Later information showing on my credit report?
TransUnion (the credit reference agency we partner with) is showing Buy Now, Pay Later data within your credit report to support you in managing your ...
What is Buy Now, Pay Later?
Buy Now, Pay Later or ‘BNPL’ is a type of finance that allows you to make purchases on credit and pay for them at a future date, often without any int...