Energy
All about our Energy comparison and switching service
About the service
What is the TotallyMoney energy switching service?
TotallyMoney’s energy switching service helps you compare tariffs and deals from different suppliers. It’ll help you find a new deal, which may be low...
Is the energy switching service free to use?
Yes, TotallyMoney’s independent energy switching service is completely free, designed to help you find the best deals. TotallyMoney and MoneySuperMark...
How much could I save by switching energy suppliers?
The money you could save depends on your current deal, tariff and usage. Many UK households can save hundreds of pounds per year by switching from sta...
Energy specifics
What’s a unit rate?
A unit rate is the price you pay for each unit of electricity and gas. It’s measured in pence per kilowatt hour (p/kWh). For example, if your unit rat...
What’s a standing charge?
A standing charge is a fixed price you pay each day regardless of the energy you use, measured in pence per day (p/day). For example, if you pay 50p/d...
What's a fixed tariff?
A fixed tariff is a type of plan where the length of your contract, and the ‘unit rate’ of electricity and gas is set for a fixed period of time. This...
What's a variable tariff?
A variable tariff is a type of plan where the cost of energy may go up or down, depending on what happens in the wider market and potentially the cost...
Where can I find my meter?
Your meter is usually near your fuse box or boiler. But sometimes, it's on the front or side of the house. If you're renting, you can check with your ...
What's the Energy Switch Guarantee?
The Energy Switch Guarantee is designed to have energy suppliers commit to high standards when switching customers from one supplier to another. It en...
The switching process
How long does it take to switch energy suppliers?
Once you’ve confirmed your switch, if the supplier is signed up to the Energy Switch Guarantee, your switch should be complete within 5 working days. ...
Will my energy supply be interrupted when I switch?
No - when you switch, your gas and electricity supply will continue uninterrupted. The entire switch process happens behind the scenes. The only chang...
Will I need a new smart meter or regular meter?
No, your existing gas and electricity meters will stay in place. If you have a first-generation smart meter, known as a ‘SMETS1’ meter, it might tempo...
What happens to my credit balance when I switch?
Your old supplier has to refund any remaining credit balance on your energy account, within 14 days of issuing your final bill. This is protected by O...
Do I need to contact my current supplier to cancel?
No, you don’t need to cancel with your old supplier. Your new supplier will handle everything, including notifying your old supplier. If your new supp...
What information do I need to compare and switch?
To compare the different deals and switch to a new one, you’ll need your postcode, current supplier details, and, if you have one, a recent energy bil...
After switching
What if something goes wrong with my switch?
Ofgem regulates the energy market and switching, and is designed to protect customers. They control the Energy Switch Guarantee programme, which many ...
How often should I check for better energy deals?
You can compare deals as often or as little as you’d like. Check back every so often, maybe once every three months, to see if there’s a better deal. ...
Can I switch again if I find a better deal?
Yes. If you’re on a standard variable tariff, where the electricity and gas prices can change frequently, you can switch as often as you’d like. If yo...
Practical concerns
Does switching energy provider impact my credit score?
When you apply to switch energy suppliers, most will do a credit report check. This is because they want to make sure you’re a reliable customer who p...
I'm in debt to my current energy supplier. Can I still switch?
Yes. If you owe less than £500 for gas, and £500 for electricity, you can usually still switch suppliers. The debt will be transferred to your new sup...
Can I switch if I rent or am a tenant?
Yes. If your name is on the energy bills, and you pay the supplier directly, you can choose your energy supplier.
What if I'm in a fixed-term contract with exit fees?
Check one of your recent bills for any exit fees, or ask your existing supplier. Typically, you’ll have to pay these if you decide to switch to a new ...