What's the Energy Switch Guarantee?

The Energy Switch Guarantee is designed to have energy suppliers commit to high standards when switching customers from one supplier to another.

It ensures you can switch to a new tariff or supplier within 5 working days. So, you could be paying new rates and saving money in just one week.

It also guarantees the switching process will be entirely handled by the new supplier. You don’t need to do anything. If the new supplier needs any information or action from you, they will be in contact.

If there are any issues, the new supplier will work to resolve any issues quickly and efficiently.

If you change your mind about switching within 14 days, you can cancel the switch with no further issues.

And, any credit from your old supplier will be refunded within 14 days.

Read more on the Energy Switch Guarantee website.