Open Banking

All about Open Banking, our Monitor service and affordability insights
Affordability insights
Affordability insights: Gambling
Edited 22 days ago
There are many different types of gambling, and some are more obvious than others. Payments flagged as gambling on your affordability insights can inc...
What should I do if I'm seeing most factors flagged as having a negative impact in my affordability insights?
Edited 22 days ago
Your affordability insights show you how lenders may view your financial behaviour. If you’re seeing lots of negative aspects, you may wish to work on...
What are the benefits of viewing my affordability insights?
Edited 22 days ago
Accessing your affordability insights will help you to understand how lenders will assess your affordability. Plus, it’ll identify which behaviours yo...
What is affordability?
Edited 22 days ago
Affordability is a measurement used by lenders to assess whether you can afford to repay the amount you’re wanting to borrow, in addition to your curr...
What are affordability insights and how do I find them?
Edited 22 days ago
Your affordability insights show you how lenders may view your financial behaviour. We’ll show you aspects of your financial behaviour that have a pos...
What factors do the affordability insights cover?
Edited 22 days ago
Regular spending vs income: Having money left over each month shows lenders you’re financially responsible. If your regular spending exceeds your inc...
How are the affordability insight factors calculated and why are they important to lenders?
Edited 22 days ago
Your affordability insights looks at the following activity in your open banking data: Regular spending vs income Income Savings Employment Buy now, p...
Our Monitor Service
I've connected my account but nothing appears?
Edited 16 days ago
Your bank account provider may be experiencing some issues. Give it some time and try again. You can also try closing your app, waiting a few minutes,...
What can I do if the information looks incorrect?
Edited 22 days ago
It’s important to know that some of the information shown is estimated. Here is a bit more information about why some of it may look incorrect: Your b...
Why is my overdraft being flagged in Monitor?
Edited 22 days ago
For those who have an arranged overdraft, you may see your overdraft flagged on Monitor in two ways: If you have upcoming bills that might not be cove...
What if I don’t have enough funds to cover an upcoming bill?
Edited 22 days ago
If it looks like you don’t have enough money to cover an upcoming bill, there are some things you can do address this: Speak to your lender or provide...
Why is my income not included on Monitor?
Edited 22 days ago
We estimate your income based on what we see come into your connected bank account from the past 3 months, which can include any employment income and...
How do I change a bill from unpaid to paid?
Edited 22 days ago
The Monitor feature uses open banking data to show you your monthly bills and payments. This means some of the information is estimated and may show i...
What are the different flags I’m seeing in Monitor?
Edited 22 days ago
There are four different flags that you may see in Monitor, which will show just above your balance after bills amount. The four states include: Low b...
How do ‘bills with score impact’ work?
Edited 22 days ago
This feature shows which of your monthly bills and payments will have an impact on your credit score. You’ll also be able to see the status of these b...
How do I remove a bill from Monitor?
Edited 22 days ago
If there are any bills or payments that you would like to be excluded from your list of regular monthly bills, you are now able to so. This means that...
What are ‘at risk’ bills?
Edited 22 days ago
If you’ve connected your account in the Monitor tab, you may see some of your bills highlighted as ‘at risk’. We will highlight bills that are at risk...
If I exclude a bill from the Monitor feature, do I still need to make the payment?
Edited 22 days ago
Yes. Excluding a bill in the Monitor tab won’t change your financial commitments, so you’ll still need to make these payments even if you’ve excluded ...
I’ve excluded a bill in the Monitor tab that I now want to include, how do I do this?
Edited 22 days ago
If you’ve excluded a bill that you now want to include, you can add it back. There are two ways to to this: Scroll to the bottom of your list of bills...
How do I change my month start date in Monitor?
Edited 22 days ago
There are 2 ways to update your month start date. This will change your balance after bills amount. Tap on the pen icon next to the date range Click o...
How is balance after bills calculated in shorter months?
Edited 22 days ago
If your month start date is 31st and there are less than 31 days in the month then we'll start the calculation on the last day of that month. For exam...
How does ‘balance after bills’ work?
Edited 22 days ago
This section will display an amount which shows what your balance will be after your monthly bills and payments. To calculate this, we take your conne...
Why am I getting push notifications?
Edited 22 days ago
To get the most out of the feature, we will send you push notifications to keep you updated. These notifications let you know when your balance is low...
What is an alert amount and how can I change it?
Edited 22 days ago
You can set up an alert amount for your balance after bills. This means we’ll let you know when your balance after bills is close to this amount. The ...
Does the information in the Monitor tab impact my credit report and credit score?
Edited 22 days ago
No, the information you see about your connected bank account does not directly impact your credit score or report. But, some of the things we highlig...
How does Bud categorise my transactions?
Edited 22 days ago
Our open banking partner, Bud, uses thousands of bits of data to learn which transactions fit into each category. When there is a new transaction, it ...
Why are some of the payments listed on Monitor not bills?
Edited 22 days ago
Bud looks for any payment that is regular. For example, if you do a weekly or monthly shop with a supermarket, this could also appear alongside your b...