If you’ve seen searches on your credit report from us that you don’t recognise, this could be because:
- You’ve created an account with us to try to access your free credit report
- You’ve used our eligibility service to compare credit cards or loans
- A third party has used your details to sign up to our service without your knowledge
If you have registered an account with us, using our service will generate soft searches when we update your Borrowing Power or any time you check your eligibility.
If you don’t believe you have used our services before, please send us a summary of the activity/searches you've seen, including your full name, date of birth, and post code
Just to assure you, searches on your credit file from TotallyMoney are not as a result of an application for credit, as we only conduct soft searches. These do not impact your credit rating and lenders cannot act on them when assessing an application for credit.