Why can’t I see any credit card results?
If you don’t see any credit card results, it’s because we couldn’t find any you’re eligible for right
now. Instead, you’ll see products such as guarantor loans or credit building cards.
These products are designed to help you improve your credit rating. And, with an improved credit
rating, you could find it easier to get accepted for credit cards in the future.
Why can’t you find my credit report?
We work with the credit reference agency TransUnion to provide free credit reports. If we couldn’t find your report, it means TransUnion can’t find your credit file.
This doesn’t mean that you have a poor credit history or have never had credit. It simply means that with the information you’ve given us, TransUnion can’t find your file.If this happens to you, check the details you’ve entered are correct: name, address, date of birth.
If you update this info in your TotallyMoney account, we will ask TransUnion to search again to find your credit information.If you’ve realised that your financial accounts (such as credit card or loan) have the wrong address or name, you should raise this with the lender. If this is the case, TransUnion will need to do a new search, so you’ll need to close your account and re-register with TotallyMoney.