There’s lots of different energy suppliers. How are they different?
The most important difference is that they don't all supply gas and electricity to the same areas. So, if you have a preferred supplier in mind, it may be the case that they don't supply to your postcode. Another difference is that some specialise in renewable energy. So, if you want to go green, you may want to consider them.
What information do I need to give my new supplier?
Not much at all. You'll be asked for a meter reading at some point. This all happens a week or so after you start switching. So, don't worry if you don't hear straight away. You might also be asked to register for an online account or download the new supplier's app.
What happens if I'm owed money by my old supplier?
Once you've sent over a final meter reading to your new supplier, you'll receive any money owed to you by your old supplier within 6 weeks. So, you won't be out of pocket.
What if I owe money to my old supplier?
Any money you owe can usually be cleared in one payment. It's always good to pay off your outstanding debts as soon as possible, as not doing so could delay your switch.
I haven't heard from my new energy supplier yet. What should I do?
Your new supplier should be in touch within 7 days of starting your switch. If you're confident it has been more than 7 days, it's best to get in touch with both your old and new supplier to double check.