If you see incorrect information, you’ll need to raise a dispute by selecting the ‘Raise a dispute’ option against the appropriate section of your credit report.
After this, you’ll be able to select a reason for disputing the information and this will flag the issue with TransUnion. They’ll confirm this information with the lender directly, in an attempt to amend it.
It may take up to 28 days to hear back from TransUnion as this is the time they need to provide your lenders with to investigate the dispute.
If successful, the information will be updated on your report.
Incorrect balances showing? Please see our FAQ here.
Alternatively, if you would like to dispute public information, such as the electoral information or judgments, then you may need to contact the issuing body before raising a complaint. This is because TransUnion will require you to send evidence to them support your dispute before they are able to take any action.