It's not common for someone to be rejected for an energy plan. It's most likely, that you didn't pass the supplier's final credit checks. Or, the information you gave them about your energy usage wasn't quite correct. Unfortunately, we can't tell you the exact reason why. But, you could contact the supplier to find out more. Other reasons for rejection include:
- Your meter isn't supported by the new supplier
- The information you provided doesn't match up to the info on the National Grid, or
- Your address has a business meter.