How long does it take to switch energy tariff?
The first step is completing your Energy Profile with TotallyMoney, which takes as little as two minutes.
Once you complete your Energy Profile with TotallyMoney, you can see all the tariffs available to you, and filter them based on what matters most to you. Then, you choose your new tariff, and click “Switch now”. The supplier will then be in touch to sort out the next steps of your switch.
After you’ve clicked to switch to your new chosen tariff, and your application is accepted, the switch will complete in four to six weeks.
What's the "cooling off" period?
This is a 14-day period after the switch process has started, when you can change your mind and cancel it — without any extra cost or fee.
What should I do about any direct debits I have?
Your old supplier should cancel your direct debit for you. But, you can always check with your bank if you're unsure if this has been done.
Do I need to tell my old supplier I'm leaving?
No, your new supplier will get in touch with your old one to sort everything out for you. So, you don't have to worry. And, your old supplier should cancel any direct debits for you too. But, you could always double check with your bank if you're unsure.
Will I ever be without gas or electricity?
You'll always have gas and electricity during your switch. Your new and old supplier work together to make sure you're never without energy.
Do I have to pay an exit fee when I switch?
Some fixed-term energy tariffs have an exit fee. This applies if you leave more than 49 days before your contract ends, and is added to your final bill. And, if you have both gas and electric (Dual Fuel) on a plan with an exit fee, you'll be charged an exit fee for each utility.
How often can I switch energy supplier?
You could switch as often as you like. But, keep an eye out for any early exit fees, which apply if you switch more than 49 days before the end date of some fixed-term tariffs. This fee could be the same as, or more than, the amount you save by switching. So, think about the best option for you before you make the swap.
Will any work be done to my home?
Nope. The pipes and wires that brought you gas and electricity before, will always continue to do so. There's no extra work to be done.