Marketing emails
If you no longer wish to receive marketing emails, you can unsubscribe anytime by clicking ‘unsubscribe’ at the bottom of any marketing email you receive from us.
Alternatively, you can also do this by logging into your account and selecting:
- ‘My Preferences’
- Click the ‘Email Extras’ to the ‘Off’ setting
This will not turn off all emails from TotallyMoney. Please see below.
Credit Report, Borrowing Power or Energy service emails
We are required to send these emails, as this is part of the service that we provide to you. If you would like to stop these, you will need to close your account.
It is important to note, we are only able to provide you with your credit report to one account. This means that if you have accessed your credit report through TotallyMoney and close your account, you would not be able to access your credit report with us again, should you register a new account.
If you would still like to close your account:
- Go to 'My Account'
- Click 'Close My Account' in the bottom right-hand corner, underneath your email and password.
If you’ve applied to switch energy supplier through our service, please be aware that closing your account won’t prevent you receiving emails about your switch. To cancel the switch, you will need to contact your new energy supplier directly, details on your new energy supplier should be available in the switch email you should have received.