How can I unsubscribe from email updates?

Marketing emails

To unsubscribe from marketing emails:

1. Go to ‘My Preferences’
2. Toggle your email preferences to ‘Off’

Alternatively, you can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of any marketing email. 

Credit Report, Borrowing Power or Energy service emails

We are obliged to send these emails, as this is part of our service to you. To stop these, you will need to close your account:

1. Go to 'My Account'
2. Click 'Close My Account' in the bottom right-hand corner, underneath your email and password.

If you have accessed your report, closing your account will prevent you from accessing it with us again.

If you’ve applied to switch energy supplier through our service, please be aware that closing your account won’t prevent you receiving emails about your switch.  To cancel the switch, you will need to contact your new energy supplier directly.