Our TotallyMoney Service
All about TotallyMoney, your TotallyMoney Account and your data
About TotallyMoney
How do you make money?
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TotallyMoney is completely free to use, whether you decide to take out a product listed on our site or not. We receive commission directly from the pr...
Do you have an app?
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Yes we do! Our TotallyMoney app is free to download for both iOS and Android devices. To download our app, please visit your app store and search for ...
Who are TotallyMoney?
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TotallyMoney are a free credit report provider and Eligibility service, aiming to make the credit market fairer. Our aim is to make the consumer credi...
Supporting vulnerable consumers
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Our mission is to create a fairer credit market that works for everyone. The Financial Conduct Authority’s (FCA’s) guidance regarding Treating Custome...
How can TotallyMoney provide this service for free?
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We offer both our Borrowing Power and credit report services completely free to you. We are totally free and always will be. We will never ask you for...
Why am I incorrectly seeing “Only available in the UK”?
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Our service is available to you within the UK and we use your IP address location to check this. If we see that the IP address is located outside of t...
I’m a resident of the Channel Islands or The Isle of Man
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TotallyMoney partners with UK-based Credit Reference Agencies to bring its services to you. This means our service is available only to those in the U...
Are you regulated?
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TotallyMoney is owned and operated by TotallyMoney Limited which is registered in England and Wales (Company Registration Number 06205695). TotallyMon...
Is this a free service?
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TotallyMoney is and always will be a totally free service. We do not charge customers to use our service as we believe that having access to your cred...
Why should I join TotallyMoney and how are you different to your competitors?
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Not only do we provide you with free access to your credit report and score, we also calculate your Borrowing Power, a unique measure of your ability ...
Your Data
What are my rights under GDPR?
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Like all companies adhering to GDPR laws, when using TotallyMoney you have the right to contact us by any means and make requests regarding your data....
How do you use my information?
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When you sign up for your TotallyMoney account we ask you for some information (including name, date of birth, email address etc.) to help TransUnion ...
What will you do with my data?
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Your data protection is our highest priority. How we use your data depends on the service that you sign up for, and we explain everything in detail in...
Your TotallyMoney Account
I didn’t ask to reset my password, so why have I got a password reset email?
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You’ve been sent this email as we received a request from your account to reset your password. If you don’t recognise this, someone else may have made...
How can I amend my personal information?
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You can change some of the information in your account by clicking on ‘My Account’, the top right icon when you log in. From here you can amend your: ...
I've forgotten my password, what do I do?
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If you are unable to log in to your account, the best thing to do would be to request a new password. To reset you password: 1. Click on the ' I've ...
How often will I receive email updates?
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Each month we run an automated search to provide you with your most up to date credit report and Borrowing Power, which you can view on your account p...
How can I get in contact?
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Should you require any assistance, whether you are having problems using the service or would just like some further information, we are always happy ...
I received a call from TotallyMoney, was this genuine?
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TotallyMoney would never call you to offer a loan or credit card or discuss your account details. If you have received a call claiming to be from Tot...
I unsubscribed from emails. So, why do I get notifications on my phone?
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Push notifications are a little different from emails. So, if you don’t want push notifications as well as marketing emails, you’ll need to turn them ...
What are these monthly searches from TotallyMoney I can see on my credit report?
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Each month, we carry out two searches to provide you with your latest credit report and Borrowing Power. These searches are ‘soft’ searches and have n...
Does this leave a mark on my credit report?
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There are two different searches that can appear on your credit report: a ‘soft’ search and a ‘hard’ search. When lenders assess your application for ...
How can I unsubscribe from email updates?
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If you no longer wish to receive marketing emails, you can unsubscribe anytime by clicking ‘unsubscribe’ at the bottom of any marketing email you rece...
What information do I have to provide?
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When you sign up for your free credit report with TotallyMoney, we'll ask you for some details about yourself, such as your name, address and contact ...
Why isn't there enough information in my file and/or why can't I see any credit results?
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We work with the credit reference agency TransUnion, to provide free credit reports. If we couldn’t find your report, it means TransUnion either could...
How can I close my TotallyMoney account?
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We're sorry to hear you would like to close your account. Our service is completely free and always will be, so it will never cost you a penny leaving...