Our service is available to you within the UK and we use your IP address location to check this.

If we see that the IP address is located outside of the UK, you will see the message that your account is only available within the UK.

Sometimes, however, you can receive an IP address from your internet service provider that is not registered in the UK, which can mean that you incorrectly see this message.

You can often fix this issue by restarting your internet router. To do this, you will need to take out the power cable for 10 seconds and then plug it back in. This will then reboot your router which forces a refresh of your IP address and often resolves this issue.

Alternatively, if you are using a mobile device, you can disconnect your phone from your WiFi and use your mobile network data as this will have a different IP address to the one associated with your WiFi.

If you have tried these steps and still experience problems, please get in touch with us and we can look into this further for you.